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Each qualified Ridemaster File Handler will deal with a claim from start to finish, providing continuity and building a relationship with their client throughout the claim. The benefits of this process can be clearly seen on our Testimonial Section where File Handlers are mentioned personally.

The File Handler will assess each claim, manage their client’s expectations on the probable outcome of the claim and provide regular updates both to their client and the client’s chosen local repairer.

Our process of managing and handling a motorcycle claim involves dealing with a number of organisations and individuals with the aim of getting our client back on the road again as swiftly as possible.